Return & Refund Policy

If an item arrives damaged, unsealed or different from what you ordered, contact us within 48 hours of delivery with your order reference and clear photographs. We will review the issue and arrange an appropriate replacement or refund.

Because tea is a consumable product, opened pouches cannot normally be returned unless the product is defective. Unopened products must remain in their original condition.

Approved refunds are returned through an agreed method. Delivery fees may be excluded unless the order was damaged, defective or incorrectly supplied by us.

WhatsApp 070 783 6517 or email aromateasl@gmail.com with the order reference, reason and supporting photographs.